What are the freight costs for a delivery in France ?

We will charge 38 Euros if the HT amount is less than 250 Euros. Over 250 Euros, there is no freight costs.

What are the freight costs for a delivery inside Europe, including Switzerland and Norway ?

We will charge 38 Euros whatever the amount of the order.

What are the freight costs for a delivery outside Europe, except the USA and Canada ?

We will charge 50 Euros whatever the amount of the order.

What are the freight costs for a delivery in the USA and Canada ?

We will charge 28 USD whatever the amount of the order.

Is the COA included inside the package ?

No, the COA can be downloaded from our website with the batch number and the ID code mentioned on the vial.

Who can order our products ?

We accept order from public and private company and university. We cannot ship to an individual.

 What are the payment method ?

Payment can be done by wire transfer, or by credit card if the order is placed through our website.

How our standards are stored and shipped ?

The standards stored at +8°C are shipped at room temperature.

The standards stored at <-15°C are shipped in a styrofoam box with ice pack. We don’t use dry ice

Where the storage conditions can be found ?

On the delivery note, the COA, the label of the vial, and in the product page on our website.

What is the INCOTERM used ?

We shipped in DAP conditions, the customs fees will be at the consignee’s charge.